Privacy Policy

Last Updated: [12/05/2026]

This Privacy Policy explains how Zen Macro collects, uses, stores, and protects user information when you visit our website, purchase a license, join our Discord, contact support, or use our software.

By using Zen Macro, you agree to this Privacy Policy. If you do not agree, do not use our website, services, or software.

1. Information We Collect

We may collect the following information:

• Name or username
• Email address
• Discord username or Discord ID
• Payment status and transaction details
• License key information
• Device or hardware identifier used for license verification
• IP address and basic technical logs
• Support messages, tickets, and communication history
• Website usage data, such as page visits and basic analytics

We do not directly collect or store your full credit card details. Payments are handled by third-party payment providers.

2. How We Use Your Information

We use collected information to:

• Provide access to Zen Macro
• Create, activate, verify, or manage licenses
• Process purchases and confirm payment status
• Prevent license sharing, fraud, cracking, or abuse
• Provide customer support
• Respond to Discord tickets or support requests
• Improve the website, software, and user experience
• Investigate technical issues, errors, or misuse
• Enforce our Terms of Service and Refund Policy

3. License Verification and Device Information

Zen Macro may use license keys, account details, hardware identifiers, or device-related information to verify that a license is being used by the correct customer.

This is used to prevent unauthorized sharing, reselling, cracking, or abuse of the software.

Attempting to bypass, remove, or tamper with license verification may result in termination of access without refund.

4. Payment Information

Payments may be processed by third-party payment providers.

We may receive limited payment-related information, such as:

• Payment confirmation
• Transaction ID
• Purchase amount
• License type purchased
• Payment status

We do not control how third-party payment providers store or process payment data. You should review their privacy policies separately.

5. Discord and Support Data

If you contact us through Discord, tickets, direct messages, email, or another support channel, we may store your messages and related details to provide support and resolve issues.

Support conversations may be used to:

• Fix technical problems
• Confirm purchases
• Handle license issues
• Investigate abuse or disputes
• Improve Zen Macro

6. How We Share Information

We do not sell your personal information.

We may share limited information only when necessary with:

• Payment processors
• License/authentication providers
• Hosting providers
• Analytics providers
• Support or moderation staff
• Legal or regulatory authorities, if required

We may also share information if needed to protect Zen Macro from fraud, abuse, chargebacks, cracking, leaks, or security threats.

7. Data Security

We take reasonable steps to protect user information from unauthorized access, loss, misuse, or disclosure.

However, no website, software, or online service can be guaranteed to be 100% secure. You use Zen Macro at your own risk.

8. Data Retention

We keep user information only for as long as reasonably necessary to:

• Provide the service
• Maintain licenses
• Resolve support issues
• Prevent abuse or fraud
• Handle disputes or chargebacks
• Comply with legal obligations

Some information may be kept after license expiry if needed for security, support history, fraud prevention, or legal reasons.

9. User Rights

Depending on your location, you may have the right to request access, correction, deletion, or restriction of your personal data.

To make a privacy request, contact us using the details at the bottom of this policy.

We may need to verify your identity before processing your request.

10. Cookies and Analytics

Our website may use cookies or basic analytics tools to understand website traffic, improve performance, and measure marketing effectiveness.

You can control or disable cookies through your browser settings.

11. Third-Party Links

Our website, Discord, or software may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party services.

12. Children

Zen Macro is not intended for children under the age required by applicable law.

If we discover that we have collected personal information from a child without proper consent, we may delete the information.

13. Changes to This Privacy Policy

We may update this Privacy Policy at any time.

Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of Zen Macro after changes are posted means you accept the updated Privacy Policy.